Refund policy

All sales are final. Every drop is limited and made in small numbers, so we don't offer returns, exchanges or refunds for change of mind, sizing or fit. Check the size guide and product description before you order.

Wrong or defective item? That's on us. Email help@plusoneusa.com within 7 days of delivery with your order number and a photo of the issue, and we'll replace the item at no cost to you. If the item is sold out, we'll refund it in full to your original payment method.

Cancellations. Because orders ship quickly, we can only cancel an order if it hasn't been packed yet. Email us as soon as possible after ordering; once a tracking number has been issued the order can't be cancelled.

Returned-to-sender packages. If an order comes back to us because of an incorrect or incomplete address, we'll reship it once you've covered the second shipping cost. Returned packages are held for 30 days.

Refund timing. Approved refunds are issued to the original payment method within 5 business days. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement.