Shipping policy

Everything on this site is made and in hand. Nothing is pre-order. Orders ship from Georgia, USA within 3–5 business days of being placed, and you'll get a tracking number by email (and by text, if you're on our SMS list) the moment your order leaves us.

All sales are final. If we send a defective or wrong item, we'll replace it at no cost to you — just email us within 7 days of delivery with your order number and a photo.

Check your address before you check out. If a package comes back to us because the address on the order was wrong or incomplete, you're responsible for the cost of shipping it out a second time.

Once it's with the carrier, it's with the carrier. We can't control delays, lost parcels or packages marked delivered that haven't shown up. If tracking has stalled for more than 7 days, get in touch and we'll open a claim with the carrier on your behalf.

Shipping outside the US: where available, international orders are shipped DDU. Any customs duties, VAT or import fees are the customer's responsibility and are not collected at checkout.

Questions: help@plusoneusa.com